Customer Profile

Customer Profile The case client is a futures enterprise in Hainan, with a registered capital of nearly 300 million RMB. Currently, it has 9 branch offices in Shanghai, Shenzhen, Dalian, Zhengzhou, Xi'an, Zhejiang, Shandong, Guangdong, etc

Pain point analysis

With the increasing volume of business and the rising cost of operation and maintenance services, the pressure on customers to ensure basic service operation and maintenance in the two major data centers in Shanghai and Haikou has also increased. The core business system, especially the server hard disk failure rate, has a high failure rate, but the faulty server cannot be detected in a timely manner, which poses certain risks to the business.

In this regard, the client hopes to introduce an efficient and stable operation and maintenance monitoring system to integrate the existing operation and maintenance system, in order to comprehensively and accurately grasp the company's business system status; Focus on monitoring critical business systems such as server hard drives; Provide performance monitoring for key business applications; Simultaneously ensuring the core business system security and asset information of the computer room through unified management; In order to achieve the following goals:

(1) Through the basic operation and maintenance platform, ensure the health of the system and achieve a stable and virtuous cycle of business systems;

(2) Unify the monitoring and access of equipment in the two major computer rooms, enabling the supervision of equipment from dispersed to centralized;

(3) Create a unified portal, centrally manage platform entrances, and reduce maintenance entrances for different scenarios;

scheme

Based on the customer's operational pain points and project construction goals, the LeWei solution team has sorted out the project and made specific plans for project construction: with the operation and maintenance portal, unified monitoring, and centralized alarm management as the core, supplemented by asset management, visualization, etc., a comprehensive operation and maintenance monitoring solution has been created.

1. Deployment architecture

The monitoring objects of the client this time include network equipment, servers, virtualization, etc. The total monitoring objects are within 300. Based on the number, type, and frequency of monitoring objects, the system architecture deployment for this time is as follows:

Architecture Description:

Architecture Description:1. Responsible for data collection in Shanghai and Haikou data centers (consider adding proxies in Haikou data centers in the future) 2. Prohibit access to the public network

Proxy server:

Responsible for receiving alarm information from monitoring servers and forwarding it to public enterprise WeChat servers and Tencent enterprise email servers

2. Platform technical requirements

The platform adopts a distributed architecture (server+proxy) mode, and the database supports primary and backup mechanisms. It dynamically monitors and visualizes scenarios, and can detect system failures in a timely manner and implement multi-channel hierarchical and permission based alarm functions.

3. Platform architecture requirements

The platform adopts a distributed architecture (server+proxy) mode, and the database supports primary and backup mechanisms. It dynamically monitors and visualizes scenarios, and can detect system failures in a timely manner and implement multi-channel hierarchical and permission based alarm functions.

4. Core functions

4.1. Operation and maintenance portal

The plan introduces an operation and maintenance portal, which centrally connects and maintains several systems such as CRM, Boyi, and Wenhua, eliminating the need to switch between multiple systems.

4.2. Central Monitoring

Based on the full stack monitoring capability of LeWei Monitoring, it can achieve monitoring of indicators such as availability and performance from IT infrastructure to business systems. After sorting, the LeWei intelligent monitoring platform has achieved centralized monitoring of customer software and hardware resources, as follows:

hardware

Host: x86 servers such as DELL, HP, ACE, etc

Network equipment: Huawei, Shanshi

software

Virtualization: Venter

Unified access platform for equipment monitoring in the two major customer data centers in Shanghai and Haikou, achieving full coverage monitoring of information infrastructure resources and ensuring automated management of business critical equipment monitoring. Relevant adjustments can be made through configuration settings, reducing labor costs。

4.3. Centralized display of monitoring objects

Automatic classification display, realizing statistics, health status, and alarm quantity of different objects. It can visually view all current IT resource objects as a whole, and also view the CPU top, memory usage top, server temperature top, etc. of the current object as a whole. In addition, it can visually see whether the current IT status is normal, as well as the daily number of alarms and alarm recovery status.

Provide more accurate and intuitive overall condition viewing for operation and maintenance personnel, without the need to log in to each system or device separately for tedious inspection work.

4.4. asset management

Due to the small size of the assets, the client hopes to be equipped with basic asset management capabilities to facilitate asset maintenance. Regarding this, the LeWei solution provides a simple but practical asset management module.

The asset management module includes functions such as resource list and directory view. It can be divided into different directories according to business, clearly displaying the corresponding servers, network equipment, etc. used by each business system, and supporting custom device fields to record information such as the equipment's computer room and purpose; The monitoring server also collects device SN information, allowing users to quickly locate the device during troubleshooting and notify the device manufacturer.

At the same time, asset related alarms facilitate timely perception of anomalies and quick response to faults.

4.5. Visual View

To meet the visualization needs of customers, the solution also provides a series of visualization function modules, including network topology that can be automatically discovered, business maps, projection views, graphical views, overview views, etc;

The network topology supports automatic discovery and generation, which can help operation and maintenance personnel quickly sort out resources and their relationships. Topology linkage fault alarms are easy for operation and maintenance personnel to diagnose, locate, and analyze the impact range of faults.

Business maps and overview views can provide a global display of business overview and monitoring resource overview; The projection view and graphic view can also be customized to display various statistical charts, providing support for operation and maintenance decisions.

4.6. Diversity report

Support custom, multi-dimensional, and multi indicator report statistics functions; Large screen display: Large screen centralized monitoring enables customized display pages. Warning reminder: Notify users through different alert methods such as Enterprise WeChat and Tencent Enterprise Email.

Customer revenue

3.1. By comprehensively sorting out IT assets, monitoring the entire stack, and providing real-time alerts, a comprehensive and flexible mature operation and maintenance system has been established, bidding farewell to traditional "firefighting" operations, effectively improving operation and maintenance efficiency, and reducing enterprise operation and maintenance costs;

3.2. The effective linkage between equipment monitoring and asset management can not only detect problems through monitoring, but also quickly locate equipment through asset management, which can effectively improve fault response speed and optimize maintenance processes.

3.3. Personalized platform access management. Breaking down the linkage barriers between platforms, streamlining and integrating platforms, minimizing the possibility of repetitive operations, and visualizing unified management to maximize the value between platforms.