乐维工单管理 - 乐维软件

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Core Features

Process standardization

By defining clear workflow steps, all operators follow unified operating procedures to ensure that each work order is processed according to the established path, reducing errors and omissions, and ensuring service consistency

Process Automation

Automatically assign work orders based on preset rules, automatically arrange tasks and reminders, and support automatic upgrade and emergency response. If the work order is not resolved within the specified time, the system can automatically upgrade it to a higher level of support or notify the management

Process visualization

Visually display the entire life cycle of the work order from creation to closure through the flow chart, and present the work order update status and processing progress in real time. At the same time, clearly mark the responsibility and role of each task to ensure that everyone knows their own responsibilities and tasks.

Priority assignments

The system allows dynamic setting of priorities according to the type, customer level, scope of influence and other factors of the work order, to ensure that the work order can be processed in a reasonable order according to its importance and urgency, and to specify priorities when submitting work orders.

Data Analysis and Decision Support

The system can record and analyze all kinds of data, including work order processing time, processing efficiency, customer satisfaction, etc., to provide valuable insights for enterprises, and generate various reports and indicators based on data analysis results to support decision-making.

Integration and Scalability

The system can be integrated with other business systems (such as CRM, ERP and HRM) to realize data sharing and process collaboration. Rich API interfaces are provided to allow third-party applications and services to interact with the work order management system for convenient customization and integration.

Product Architecture

Business Analysis

Monitoring and Alarming

Process mining

User Terminal

PC end

Flat end

The server is represented

Domain name resolution

Reverse Proxy

load balancing

Business Services

My to-do

Fault flow

Equipment off shelf

····

My already done.

Change process

Resource changes

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My Draft

Equipment on shelf

Report Management

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Basic Services

Process Components

Form Components

Report Component

Data Exchange Components

Permission Control

Rules Engine

System monitoring

Message Middleware

Data Access

Database Access

Cache Access

Message Access

Interface Access

Database

Cache

Message Middleware

Interface, data exchange

monitoring platform

Asset Management

ERP MTG

procurement system

Quality System

Other Systems

modeling visualization

Free modeling of operation and maintenance process, 10 minutes to complete the process configuration

WEB-based visual modeling, business personnel can complete the process design by dragging, pulling and dragging.

Process models can be imported and exported to customize workflows

Support CC, assign, withdraw, cancel, pause, suspend, rollback and other operations.

Main/sub-forms can be customized and autonomously bound in the process

Flexible form configuration, zero code development implementation

Web-based form modeling without installing any client software and plug-ins

Support rich control properties and custom controls, support for multiple field types

Form modeling tools can quickly design complex business data forms that enterprises need.

Event Management Process

For event work orders, it can realize the process of event registration, assignment, transfer, reminder, upgrade, completion and closure. At the same time, it provides an event satisfaction investigation mechanism to help enterprises standardize the fault handling process and improve customer satisfaction.

Support a variety of input methods, web, email, WeChat, third-party platform access

Support incidents associated with problems, changes, configuration items, and more

Support to transfer events to problems and changes

Support custom rules, automatic dispatch

Automatically match related knowledge bases when supporting new work orders

Solutions can be saved as a knowledge base

Visual chemical list statistics

Built-in multi-type reports provide reports of regular parameters of each module, which can meet the needs of enterprises in terms of personnel workload, work order resolution efficiency, response efficiency, satisfaction, etc., and support custom reports.

It is convenient to quantify the work content, visualize the data analysis, and provide data support for KPI performance appraisal.

Support report export in multiple file formats

Connect with monitoring and CMDB

The fault process and monitoring alarm are connected, and the alarm docking work order system is supported. When an alarm occurs, the work order is triggered, and the alarm processing process is tracked to realize closed-loop processing of the fault process.

The asset on/off-shelf process is connected to the CMDB. Through the on/off-shelf process, process operations such as adding, editing, and deleting assets are realized, and the CMDB is linked.

Value gain

Improve efficiency

Automatic chemical single processing flow, reduce manual operation, improve processing speed and response time

Reduce errors

Standard chemical single processing processes reduce human error and ensure consistency and accuracy in problem handling

Enhanced transparency

Clear workflow and status updates, so that all relevant personnel can understand the progress and results of the problem

Optimize resource allocation

Through the analysis of work orders, we can better understand the resource requirements and bottlenecks, so as to optimize the allocation of personnel and resources